REFUND POLICY

1. Overview

Enertech Solutions LLC is committed to providing exceptional digital services. Due to the nature of our custom work, which involves significant time and resources from the moment a project begins, we have a clear refund policy to ensure fairness for both parties. This policy applies to all services and products purchased from us.

2. 30-Day Money-Back Guarantee

We stand behind the quality of our work. For all new services, we offer a **30-day money-back guarantee**. If you are not completely satisfied with the initial deliverables of your project within 30 days of the purchase date, you may be eligible for a full refund. We strive to provide the highest level of service and are dedicated to ensuring you achieve the utmost benefits from our work.

3. Conditions for Refund Eligibility

To be eligible for a refund under our 30-day money-back guarantee, the following conditions must be met:

• The refund request must be submitted within **30 calendar days** of the original purchase date.
• The client must provide clear, written evidence demonstrating that the services provided do not meet the specifications or objectives outlined in the initial project agreement.
• The client must have engaged in good faith efforts to communicate with our team and allow us to rectify any identified deficiencies. We reserve the right to attempt to fix the issue within a reasonable timeframe (up to 72 hours from the complaint).
• This guarantee is only applicable to the initial purchase of a service and not to subsequent services, retainers, or monthly subscriptions.

4. Non-Refundable Services and Circumstances

Please note that certain services and costs are non-refundable under any circumstances. These include:

• **Initial Deposits or Down Payments:** Payments made to reserve a project slot or to commence the initial discovery and planning phase.
• **Completed Work:** Fees for project milestones or deliverables that have been approved or used by the client.
• **Third-Party Costs:** Expenses for software, licenses, plugins, or services purchased from third-party vendors on your behalf.
• **Issues Based on False Expectations:** Refund requests that are based solely on a customer's change of mind or subjective preferences that were not part of the original project scope.

Our internal management reserves the right to review and, in exceptional cases, reject a refund request if it does not meet the criteria outlined in this policy.

5. How to Request a Refund

To initiate a refund request, you must submit a formal, written request to our team. Please include the following information:

• Your full name and company name.
• The specific service purchased and the date of payment.
• A detailed explanation of the reason for the request, including clear evidence of the issue.

All refund requests will be processed within a maximum of 30 business days. Refunds will be issued via the original payment method (e.g., credit card or bank transfer).

6. Questions & Contact

We encourage you to contact us with any questions about our services or this policy before making a purchase. Your understanding is important to us. For inquiries, please use the contact information below:

Enertech Solutions LLC
30 N Gould St Ste N
Sheridan, WY 82801
Email: info@enertechsolutions.site
Phone: +1 617-785-1104

Last updated: August 31, 2025